We are here to help
Operations > Support & Ticketing
Creating Ticket Priorities
Modified on: Mon, 15 May , 2023 | 03:39 PM
Noting or changing the priorities of your tickets in FranchiseSoft will allow you to see which tickets need to be managed faster.
- To set ticket priorities, navigate to Admin section section of the database, and choose Operations.
- Next click support and then ticket priorities.
- This will bring you to the screen which will display your current ticket priorities.
- To add a new ticket priority click the green button in the top right corner.
- Once you are done adding the new priority name, click submit to save your work.
If you have any questions on the contents of this article, please
email helpdesk@franchisesoft.com for additional
assistance.
If you would like a DEMO of the software, kindly visit https://franchisesoft.com and request a
Demo.